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ADEN
Customer Service Culture
Customer Service Culture
Curriculum
1 Section
7 Lessons
36 Minutes
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Customer Service Culture
8
2.1
Introduction and the Age of the Client
6 Minutes
2.2
New clients, new approaches
6 Minutes
2.3
Omnichannel
18 Minutes
2.4
Value strategy Part I
14 Minutes
2.5
Value Strategy Part II
13 Minutes
2.6
Moment of truth
5 Minutes
2.7
Service structuring
3 Minutes
2.8
Customer Service Culture Quiz
10 Minutes
4 Questions
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